WPFC Cancellation and Refund Policy

NON-PAYMENT OF FEES 
All fees must be paid in line with the terms listed on the Registration System. 

If a member is facing financial difficulty and cannot pay their fees, they should notify the Club Finance Manager immediately at accounts@westernpridefc.com.au. 

It will be at the discretion of the Club as to whether the player is eligible to play whilst fees are in arrears. 

If a member does not pay their fees in line with the agreed timescales (including any extensions granted), the outstanding monies will be considered Bad Debt and the details shall be passed onto a Debt Collection Agency. 

WPFC shall also notify Football Brisbane and/or Football Queensland of the non-paying member. 

Any members who do not pay their fees in full will receive a lifetime ban from WPFC. They will be listed as Debtors on our balance sheet which will be published at the AGM. 

NO TEAM AVAILABLE FOR A PLAYER 
A full refund will be given for all club membership/registration fees paid. This only applies if WPFC cannot allocate a player into a team for the current season. 

UNIFORMS/MERCHANDISE 
No refund is offered for any uniform or merchandise purchased by a player who then wishes to leave WPFC for any reason. 

REFUNDS 
All requests for a refund of Registration Fees, must be submitted in writing to the club Finance Manager at accounts@westernpridefc.com.au stating the reason for the request. All refund requests are put before the WPFC Senior Management committee for approval at their monthly meeting. 

All players who have signed a player contract with WPFC, are bound by, and have agreed to, the terms of that contract.

No refunds are available after 30th June or transfer period ending date, whichever comes first. 

Refund requested by player, after a registration has been received and paid, but prior to the start of the season. 

If you have registered and paid, but then decide to withdraw your membership prior to the start of the season, you will need to follow the following process: 
  • Log on to https://www.playfootball.com.au/ using the login and password that you used to register 
  • Once you are in your profile, click on the box that says "de-register" and select your reason for cancelling your registration 
  • Send an email to our Finance Manager at accounts@westernpridefc.com.au to notify us that you have de-registered and provide your bank information so we can refund you any amounts that may be due to you. The club will deduct an administration fee of $50.00, any non-refundable deposits and charges for kit or equipment that you may have already received. Other factors may change the amount offered to individual players depending on circumstances. 

Refund requested by player, after the season has commenced 

If you have registered and paid but wish to withdraw your membership after the football fixtures have commenced and the player has been listed on any official team sheet, you will need to follow the following process: 
  • Log on to https://www.playfootball.com.au/ using the login and password that you used to register 
  • Once you are in your profile, click on the box that says "de-register" and select your reason for cancelling your registration. 
  • Send an email to our Finance Manager at accounts@westernpridefc.com.au to notify us that you have de-registered.
  • Once the season has commenced, if the player requests the cancellation of registration to transfer to another NPL FQ affiliated club, full refund of the FQ COMPONENT of the registration fee will be refunded on evidence of the new registration. 
  • If the player requests the cancellation of registration and does not intend to play for an NPL FQ affiliated club, the FQ component WILL NOT be refunded. 
  • The Western Pride Club fee component is non-refundable in any circumstance.

Refunds due to injury or exceptional circumstances. 
Long term injuries or personal circumstances (beyond a player's control) may prevent players from making use of their membership through the complete season. WPFC may, at its discretion, offer a reduction or partial refund, but only where the player loses significant time out during the season. 

The player or parent requesting a refund, should submit an email to accounts@westernpridefc.com.au detailing the player FFA number and full reasons for requesting a refund, and in the case of an injury, a medical certificate must be supplied. 

The committee will consider the refund at a general meeting and will advise the applicant in writing of the outcome of the application. 

Any refunds of fees will be at the discretion of the Senior Management Committee, subject to extenuating circumstances.

If refund of registration fees is granted, the funds will be deposited directly into the player's nominated bank account. 
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